Privacy policy

Effective Date: August 6, 2026
Last Updated: August 6, 2026

Putnam Maintenance Company (“Putnam Maintenance,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect information when you:

Visit putnammaintenance.com or another website that links to this Privacy Policy;
Schedule or request HVAC, plumbing, electrical, appliance repair, commercial building, or other maintenance services;
Request an estimate or commercial quote;
Contact us by telephone, email, text message, website form, or social media;
Participate in a maintenance plan, promotion, survey, or customer program;
Apply for employment; or
Otherwise interact with Putnam Maintenance.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide Directly

We may collect information you voluntarily provide, including:

Name;
Email address;
Telephone number;
Service address, billing address, or business address;
Preferred appointment date and time;
Information about your home, commercial property, equipment, appliances, or requested service;
HVAC system, plumbing fixture, electrical system, appliance, or building information;
Photographs, videos, documents, or other files you submit;
Service history, maintenance records, warranty information, and equipment details;
Estimate, proposal, invoice, payment, financing, or transaction information;
Maintenance plan enrollment information;
Communications you send to us;
Reviews, survey responses, and customer feedback;
Marketing and communication preferences;
Employment application information; and
Any other information you choose to provide.

Please do not submit sensitive information through an ordinary website form unless we specifically request it.

Payment Information

When you make a payment, your payment information may be collected and processed by a payment processor or financial institution.

Putnam Maintenance may receive limited transaction information, such as:

Customer name;
Billing address;
Payment status;
Payment method type;
Transaction date;
Invoice number; and
Partial payment-card information.

We do not intend to store complete payment-card numbers or security codes on our website.

Information Collected Automatically

When you visit our website or interact with our digital advertising, we and our service providers may automatically collect information such as:

Internet Protocol address;
Browser type;
Device type;
Operating system;
Approximate location based on IP address;
Pages viewed;
Links or buttons clicked;
Referring website or search engine;
Date and time of visits;
Time spent on the website;
Website navigation and interaction data;
Form interactions;
Advertising identifiers;
Cookie identifiers;
Campaign, referral, and conversion information; and
Information about how you found or interacted with our website.

We may collect this information through cookies, pixels, tags, scripts, local storage, call-tracking technology, analytics tools, and similar technologies.

Telephone and Call Information

When you call Putnam Maintenance, we may collect:

Your telephone number;
The date, time, and duration of the call;
Call source and advertising attribution information;
Information you provide during the call; and
Call recordings or transcripts, where permitted by law and when appropriate notice is provided.

We may use different telephone numbers in advertising to understand which campaigns generate customer calls.

Information From Other Sources

We may receive information from:

Property owners, tenants, landlords, property managers, or commercial contacts;
Referral partners;
Equipment manufacturers and warranty providers;
Financing providers;
Payment processors;
Advertising and analytics providers;
Social media platforms;
Publicly available sources;
Lead-generation services;
Customer relationship management providers;
Scheduling, dispatching, and field-service platforms; and
Other service providers or business partners.

If another person requests service on your behalf, that person may provide us with your name, contact information, address, or information about the property.

2. How We Use Personal Information

We may use personal information to:

Provide and Manage Services

Respond to service requests;
Schedule, confirm, reschedule, or cancel appointments;
Dispatch technicians;
Diagnose service issues;
Prepare estimates, quotes, proposals, and work orders;
Perform HVAC, plumbing, electrical, appliance repair, commercial, and other maintenance services;
Communicate about technician arrival times;
Maintain service and equipment records;
Administer maintenance plans;
Process warranty or manufacturer claims;
Provide emergency service;
Process payments and invoices; and
Provide customer support.

Communicate With You

Respond to questions and requests;
Send appointment confirmations and reminders;
Provide service updates;
Deliver estimates, invoices, receipts, and account information;
Request reviews or customer feedback;
Send maintenance reminders;
Communicate about products, services, promotions, or seasonal offers;
Respond to comments or social media messages; and
Send legally required notices.

Operate and Improve Our Business

Operate, maintain, and improve our website;
Understand how visitors use the website;
Measure marketing and advertising performance;
Improve our services and customer experience;
Train employees and technicians;
Monitor service quality;
Develop new services or maintenance plans;
Perform internal reporting and analysis;
Maintain accurate business records; and
Protect our company, employees, customers, and property.

Advertising and Marketing

Show advertisements to people who may be interested in our services;
Measure whether an advertisement resulted in a website visit, telephone call, form submission, quote request, or scheduled service;
Create advertising audiences;
Limit how often advertisements appear;
Personalize marketing where permitted;
Understand which advertising channels generate business; and
Send marketing communications when permitted by law.

Legal, Security, and Compliance Purposes

Detect and prevent fraud, misuse, security incidents, and unlawful activity;
Enforce agreements and policies;
Protect legal rights;
Respond to subpoenas, court orders, or lawful government requests;
Meet tax, accounting, insurance, licensing, warranty, and recordkeeping obligations;
Investigate disputes, complaints, or claims; and
Comply with applicable laws and regulations.

3. Cookies, Analytics, and Advertising Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website traffic, measure advertising, and improve performance.

These technologies may include:

Essential Technologies

These help provide basic website functions, security, form processing, scheduling, and navigation.

Analytics Technologies

These help us understand:

Which pages visitors view;
How visitors navigate the website;
Whether website features work properly;
Which devices or browsers visitors use; and
How visitors arrive at the website.

Advertising Technologies

These may help us:

Measure advertisement performance;
Attribute calls, forms, and appointments to marketing campaigns;
Build or use advertising audiences;
Display relevant advertisements on other websites or platforms; and
Avoid repeatedly showing the same advertisement.

Our website may use services provided by companies such as Google, Meta, Microsoft, call-tracking platforms, customer relationship management providers, scheduling platforms, or similar vendors.

Putnam Maintenance must revise this section to identify the actual tools enabled on the website.

You can control some cookies through your browser settings. Blocking cookies may affect website functionality.

Where a cookie preference tool is available, you may also adjust your selections through the Cookie Settings link on the website.

Some advertising platforms provide their own privacy controls. Changing your preferences with Putnam Maintenance may not automatically change the settings attached to your Google, Meta, Microsoft, or other third-party accounts.

4. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

Employees and Contractors

We may provide information to employees, technicians, subcontractors, and authorized personnel who need it to schedule, manage, or perform services.

Service Providers

We may disclose information to vendors that help us operate, including:

Website hosting and maintenance providers;
Scheduling and dispatching platforms;
Customer relationship management providers;
Call-answering and call-tracking providers;
Email and text-message providers;
Payment processors;
Financing providers;
Accounting and invoicing providers;
Cloud-storage providers;
Analytics providers;
Advertising platforms;
Review and survey platforms;
IT and cybersecurity providers;
Equipment manufacturers;
Warranty administrators; and
Professional advisers.

These providers may process information on our behalf or for their own purposes, depending on the service and applicable agreement.

Manufacturers, Warranty Providers, and Distributors

We may provide relevant customer, equipment, installation, and service information to manufacturers, distributors, or warranty administrators when registering equipment, ordering parts, confirming coverage, or processing a warranty claim.

Financing and Payment Providers

When you request financing or make a payment, information may be sent directly to the applicable lender, financing company, processor, or financial institution. Their privacy policies govern their handling of information.

Property and Commercial Contacts

When services involve a rental property, managed building, commercial location, home warranty, insurance claim, or property-management relationship, we may communicate with the owner, tenant, property manager, authorized business representative, insurer, or other responsible party.

Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with law;
Respond to legal process;
Protect customers, employees, technicians, or the public;
Investigate fraud, threats, or unlawful conduct;
Protect or enforce our legal rights; or
Respond to an emergency.

Business Transactions

If Putnam Maintenance is involved in a merger, acquisition, financing, sale of assets, reorganization, or similar transaction, information may be reviewed or transferred as part of that transaction.

5. Sale of Personal Information and Targeted Advertising

Putnam Maintenance does not sell customer contact information in exchange for money.

We may allow analytics and advertising providers to collect device identifiers, cookie identifiers, internet activity, advertising data, and related information through our website. Depending on the law that applies to you, some of these activities may be considered targeted advertising, sharing, or a sale of personal information.

You may request to opt out of targeted advertising or applicable sale or sharing by:

Adjusting the website’s Cookie Settings, where available;
Enabling an opt-out preference signal supported by your browser, where required and technically supported; or
Contacting us using the information in the “Contact Us” section below.

We do not knowingly sell personal information belonging to children.

Putnam Maintenance must confirm that it does not sell or rent customer lists, leads, or contact information before publishing this section.

6. Email Communications

We may send transactional or relationship emails concerning:

Appointment scheduling;
Technician arrival;
Estimates and proposals;
Invoices and payments;
Maintenance plans;
Warranty information;
Safety information;
Service records; and
Ongoing customer relationships.

We may also send promotional emails about services, maintenance reminders, discounts, or seasonal offers.

You may unsubscribe from promotional email by using the unsubscribe link in the message or contacting us. Unsubscribing from marketing messages will not prevent necessary service, billing, safety, or transactional communications.

7. Text Messages

If you provide a mobile telephone number, we may send texts concerning:

Appointment confirmations;
Scheduling changes;
Technician arrival;
Service updates;
Estimate or invoice notifications;
Maintenance reminders;
Customer support; and
Promotional offers, when you have provided any consent required by law.

Message frequency may vary. Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing services.

You may reply STOP to opt out of promotional text messages or HELP for assistance. We may send a final confirmation after an opt-out request. Opting out of marketing texts will not prevent communications that are necessary to complete a requested service when permitted by law.

We do not share mobile opt-in data or text-message consent with unaffiliated third parties for their own marketing purposes. We may share information with vendors that help us deliver and manage our text-message program.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide requested services;
Maintain customer and equipment histories;
Administer maintenance plans and warranties;
Complete transactions;
Resolve disputes;
Enforce agreements;
Meet tax, accounting, insurance, legal, and regulatory obligations;
Maintain safety and quality records;
Prevent fraud; and
Support legitimate business operations.

Retention periods vary based on the type of information and why it was collected.

We may retain some information after a deletion request when permitted or required by law, including information necessary to complete transactions, maintain warranties, detect fraud, preserve legal claims, comply with recordkeeping requirements, or maintain an opt-out record.

9. Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information.

These measures may include:

Access controls;
Account authentication;
Employee training;
Vendor oversight;
Secure hosting;
Encryption where appropriate;
Payment processing through specialized providers;
Software updates;
Data minimization; and
Incident-response procedures.

No website, communication method, database, or storage system can be guaranteed completely secure. You should use caution when sending sensitive information by email, text message, or an unsecured website form.

10. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to request that we:

Confirm whether we process your personal information;
Provide access to personal information we maintain about you;
Correct inaccurate personal information;
Delete certain personal information;
Provide a portable copy of certain information;
Identify categories of information disclosed or sold;
Opt you out of the sale of personal information;
Opt you out of targeted advertising;
Withdraw consent when processing depends on consent; or
Review an appeal if we deny a privacy request.

These rights may be subject to legal exceptions.

How to Submit a Request

Submit a privacy request by:

Email: [[email protected] — create or replace before publishing]
Telephone: (931) 559-7823
Mail: Putnam Maintenance Company, 67 North Washington, Suite B, Cookeville, TN 38501

Please include:

Your full name;
Your email address or telephone number;
Your relationship with Putnam Maintenance;
The right you wish to exercise; and
Enough information for us to locate and reasonably verify your records.

We may need to verify your identity before completing a request. We will use information provided for verification only to evaluate and respond to the request.

We will respond within the period required by applicable law. If we deny a request, you may submit an appeal using the same contact information and clearly label it Privacy Request Appeal.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Authorized Agents

Where permitted by law, you may authorize another person to submit an opt-out or privacy request for you. We may request proof of the agent’s authority and may need to verify your identity directly.

11. Do Not Track and Opt-Out Preference Signals

Some browsers offer a “Do Not Track” setting. Because there is not one universally accepted standard for responding to these signals, our website may not respond to every Do Not Track setting.

Where required by applicable law and supported by our technology, we may process recognized opt-out preference signals as requests to opt out of targeted advertising or applicable sale or sharing.

12. Third-Party Websites and Services

Our website may link to websites, payment platforms, financing providers, social media platforms, manufacturers, review websites, or other services that Putnam Maintenance does not control.

This Privacy Policy does not govern those third parties. Review their privacy policies before providing information.

A link to a third-party website does not necessarily mean Putnam Maintenance endorses or controls its privacy or security practices.

13. Social Media

When you communicate with us through Facebook, Instagram, Google, LinkedIn, or another social platform, the platform may collect and process information under its own privacy policy.

Information you post publicly may be visible to others. Avoid posting private service, billing, contact, property, or account information in public comments.

14. Children’s Privacy

Our website and services are intended for adults seeking residential or commercial maintenance services. They are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 through the website. If you believe a child has provided personal information to us without appropriate permission, contact us so we can review and delete it when required.

15. Employment Applicants

If you apply to work for Putnam Maintenance, we may collect:

Contact information;
Employment history;
Education and qualifications;
Licenses and certifications;
References;
Résumé information;
Driving or background information when legally permitted;
Availability; and
Other application information.

We use this information to evaluate applicants, communicate about employment, perform authorized screenings, maintain applicant records, and comply with employment laws.

16. Changes to This Privacy Policy

We may update this Privacy Policy as our services, technology, or legal obligations change.

When we make changes, we will revise the “Last Updated” date. We may provide additional notice when a change materially affects how we handle personal information.

Your continued use of the website after an updated policy becomes effective means you acknowledge the revised policy.

17. Contact Us

Contact Putnam Maintenance with privacy questions, requests, or concerns:

Putnam Maintenance Company
67 North Washington, Suite B
Cookeville, TN 38501

Telephone: (931) 559-7823
Email: [email protected]
Website: putnammaintenance.com