Our Guarantee · Cookeville & the Upper Cumberland

Putnam Maintenance Promise

Six promises we make to every customer, on every job, whether it’s heating and cooling, plumbing, electrical, appliance repair or a handyman fix.

What You Can Count On

No fine print. These are the standards our team holds itself to on every call.

01

Upfront Pricing

You’ll know the price before we start. We explain what’s wrong and what it will take to fix it, you approve the price, and that’s what you pay. No surprises on the bill.

02

No Overtime Fees

Same rate nights and weekends. A burst pipe at 2 a.m. or a dead furnace on Saturday costs the same to fix as it would on a Tuesday afternoon.

03

Your $99 Service Call Counts

Our $99 service call covers finding the problem, and it goes toward your repair when you move forward. You’re never paying twice to get something fixed.

04

Licensed & Insured

Tennessee License #86358, fully insured for your protection. Business and property manager customers can request a certificate of insurance any time.

05

A Straight Answer on Repair vs. Replace

If a repair makes more sense than a new system, we’ll tell you, even if it means a smaller job for us. When replacement is the better value, we’ll show you why.

06

Here for the Long Haul

Locally owned in Cookeville for 25+ years. We’ll be here when you need us again, and the tech who fixes it today lives and works in the same community you do.

Questions About Our Promise

Does the promise apply to every service?

Yes. It applies to heating and cooling, plumbing, electrical, appliance repair and handyman work, for homes and businesses.

Is there really no extra charge on nights and weekends?

Yes. You pay the same rate on nights and weekends as you do during the week. There are no overtime fees.

What does the $99 service call cover?

It covers our visit and finding the problem. If you move forward with the repair, the $99 goes toward it.

Do you offer free estimates?

Estimates on new heating and cooling system replacements are free. For repairs, we start with the $99 service call and give you an upfront price before any work begins.

Put Our Promise to Work

Call any time, day or night. A local Putnam Maintenance tech is ready to help.