terms of service

Effective Date: August 6, 2026
Last Updated: August 6, 2026

These Terms of Service govern your use of putnammaintenance.com and your interactions with Putnam Maintenance through our website, online forms, telephone calls, text messages, email, and other digital services.

In these Terms, “Putnam Maintenance,” “we,” “us,” and “our” refer to Putnam Maintenance. “You” and “your” refer to the person or business accessing our website, requesting services, or otherwise interacting with us.

By accessing our website, submitting a request, or using our online services, you agree to these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, do not use the website.

1. Website Use

The Putnam Maintenance website provides information about residential and commercial services, including:

• Heating, ventilation, and air-conditioning services;
• Plumbing services;
• Electrical services;
• Appliance repair;
• Preventive maintenance;
• Whole-home maintenance plans;
• Commercial HVAC and whole-building services;
• Emergency service;
• Estimates and quote requests; and
• Related property-maintenance services.

The website also allows users to request appointments, submit questions, request estimates, apply for employment, and communicate with Putnam Maintenance.

You may use the website only for lawful purposes and in accordance with these Terms.

2. Website Information Is General Information

Information provided on the website is intended for general informational purposes.

Website content does not constitute:

• A professional diagnosis;
• A final estimate;
• A binding service commitment;
• Engineering advice;
• Legal advice;
• Electrical, plumbing, HVAC, or structural instructions for a particular property;
• A warranty;
• A guarantee that a repair or service will resolve a specific issue; or
• A substitute for an onsite inspection by a qualified professional.

HVAC, plumbing, electrical, appliance, and building problems can involve safety risks. Do not rely solely on website content to diagnose or repair equipment, wiring, gas systems, plumbing systems, refrigerant systems, or other potentially hazardous conditions.

Contact emergency services when there is an immediate danger to people or property.

3. Service Requests Are Not Confirmed Appointments

Submitting an online form, leaving a voicemail, sending an email, or sending a text message does not automatically create a confirmed appointment.

A service appointment is confirmed only after Putnam Maintenance accepts the request and provides confirmation.

Requested appointment dates and arrival windows are not guaranteed until confirmed. Availability may change because of:

• Emergency calls;
• Weather;
• Technician availability;
• Travel conditions;
• Parts availability;
• Job duration;
• Safety concerns; or
• Circumstances outside our reasonable control.

We will make reasonable efforts to communicate delays or scheduling changes using the contact information you provide.

4. Emergency Service

Putnam Maintenance may offer emergency or after-hours service depending on technician availability, location, weather, safety conditions, and the nature of the request.

Submitting an online form is not an appropriate way to report an immediate emergency.

For urgent service, call Putnam Maintenance directly at (931) 559-7823.

Call 911 or the appropriate utility provider immediately if you suspect:

• Fire;
• Smoke;
• Carbon monoxide;
• A gas leak;
• Downed or exposed electrical lines;
• Electrical arcing;
• Severe flooding;
• Sewage exposure;
• An immediate threat to health or safety; or
• Another life-threatening emergency.

Putnam Maintenance is not an emergency-response agency and does not replace fire, police, medical, or utility emergency services.

5. Estimates, Quotes, and Proposals

Website descriptions, advertised prices, examples, and general pricing information are not final estimates unless expressly identified as such.

A final price may depend on factors such as:

• The condition of the equipment or property;
• The cause and extent of the problem;
• Accessibility;
• Required labor;
• Parts and material availability;
• Equipment specifications;
• Code requirements;
• Permit requirements;
• Existing wiring, plumbing, ductwork, or structural conditions;
• Hazardous or concealed conditions;
• Manufacturer requirements;
• After-hours service;
• Travel outside standard service areas; and
• Additional work authorized by the customer.

A written estimate, proposal, work order, maintenance-plan agreement, financing agreement, or other service document may contain additional terms.

When another written agreement conflicts with these website Terms, the more specific written agreement controls the applicable service.

Unless otherwise stated, an estimate does not reserve equipment, materials, or an installation date indefinitely. Pricing and availability may change before an estimate is accepted.

6. Authorization to Request Services

By requesting service, you represent that you:

• Are at least 18 years old;
• Have authority to request work at the property;
• Are the property owner, tenant with appropriate authorization, property manager, business representative, or another authorized person;
• Have provided accurate contact and property information; and
• Have authority to approve any charges you authorize.

If you are not the property owner, Putnam Maintenance may require authorization from the owner, landlord, property manager, or other responsible party before beginning work.

You are responsible for disputes arising from service you requested without proper authority.

7. Property Access and Working Conditions

You must provide safe, timely, and reasonable access to the property and equipment being serviced.

Before the appointment, you are responsible for:

• Ensuring an authorized adult is available when required;
• Securing pets;
• Clearing reasonable access to equipment and work areas;
• Informing us of known hazards;
• Identifying gates, access codes, alarms, or parking restrictions;
• Disclosing known asbestos, mold, sewage, chemical, electrical, structural, or environmental hazards;
• Identifying property rules or building-management requirements; and
• Obtaining any required owner or tenant authorization.

Putnam Maintenance may refuse, postpone, or stop work when conditions are unsafe, unlawful, inaccessible, abusive, unsanitary, or materially different from what was disclosed.

Additional charges may apply when technicians must return because access was unavailable or the site was not reasonably ready for service, provided those charges are disclosed as required.

8. Diagnosis and Hidden Conditions

Technicians make recommendations based on information reasonably available during the inspection and diagnosis.

Some problems cannot be identified until equipment is opened, disassembled, tested, energized, drained, excavated, or otherwise accessed. Concealed or unexpected conditions may include:

• Hidden leaks;
• Corrosion;
• Damaged wiring;
• Failed components;
• Code violations;
• Mold or water damage;
• Asbestos-containing materials;
• Structural damage;
• Improper prior repairs;
• Inaccessible ductwork or piping;
• Underground conditions;
• Pest damage; or
• Additional equipment failures.

If previously unknown conditions affect the work, Putnam Maintenance may stop and provide a revised recommendation, estimate, or authorization request before continuing.

We are not responsible for preexisting damage or concealed conditions that could not reasonably be identified before work began.

9. Customer-Supplied Equipment and Parts

Putnam Maintenance may decline to install or repair equipment or parts supplied by a customer.

If we agree to work with customer-supplied equipment or parts:

• The customer is responsible for confirming compatibility and completeness;
• Putnam Maintenance does not provide a manufacturer’s warranty for those items;
• Additional labor may be required if the item is incorrect, defective, incomplete, or damaged;
• Labor charges may still apply if the item cannot be installed;
• Putnam Maintenance may decline installation when the item is unsafe, unsuitable, noncompliant, or incompatible; and
• Any Putnam Maintenance workmanship warranty applies only as stated in the applicable written agreement.

10. Permits, Codes, and Inspections

Some projects may require permits, inspections, utility coordination, engineering, code upgrades, or approval from a property owner, municipality, authority, homeowners’ association, or building manager.

Responsibility for permits and related costs will be addressed in the applicable estimate, proposal, or service agreement.

Existing systems may contain conditions that do not meet current code requirements. When legally required or reasonably necessary for safety, additional work may be recommended or required before the requested project can be completed.

11. Payments

You agree to pay all charges you authorize according to the applicable estimate, invoice, work order, maintenance-plan agreement, financing agreement, or other written terms.

Payment may be required:

• At the time service is completed;
• Before special-order materials are purchased;
• According to a project-payment schedule;
• Through recurring maintenance-plan billing; or
• According to approved financing terms.

Accepted payment methods may vary.

Putnam Maintenance may use third-party payment processors. Payment processing may be governed by the processor’s separate terms and privacy policy.

You represent that you are authorized to use any payment method you provide.

Unless prohibited by law or a written agreement, unpaid balances may result in:

• Suspension of future services;
• Cancellation of scheduled work;
• Collection activity;
• Recovery of legally permitted costs; or
• Other remedies available under applicable law.

Nothing in these Terms authorizes Putnam Maintenance to charge an undisclosed amount or charge a payment method without required authorization.

12. Financing

Financing may be offered through independent third-party lenders or financing providers.

Financing approval, interest rates, payment terms, credit decisions, fees, and account servicing are controlled by the financing provider—not Putnam Maintenance.

Putnam Maintenance does not guarantee financing approval.

Any financing arrangement is governed by the documents provided by the applicable lender. Review those documents carefully before accepting financing.

13. Maintenance Plans and Recurring Payments

Putnam Maintenance may offer residential or commercial maintenance plans with recurring or renewal-based billing.

Specific plan benefits, pricing, renewal terms, exclusions, discounts, scheduling rights, cancellation procedures, and other conditions will be stated in the applicable maintenance-plan agreement.

By enrolling in a recurring plan, you authorize the charges described in that agreement until the plan is canceled or otherwise ends.

Maintenance plans do not guarantee that equipment will never fail. Inspections and tune-ups may identify developing issues, but they cannot prevent every breakdown or eliminate normal wear.

To ask questions about a plan or request cancellation, contact:

Email: [email protected]
Telephone: (931) 559-7823

Cancellation timing, refunds, credits, and remaining obligations will be handled according to the applicable plan agreement and governing law.

14. Appointment Changes and Cancellations

Contact Putnam Maintenance as soon as reasonably possible if you need to cancel or reschedule an appointment.

Putnam Maintenance may cancel or reschedule an appointment because of:

• Severe weather;
• Emergencies;
• Technician illness;
• Safety concerns;
• Inability to access the property;
• Incorrect or incomplete customer information;
• Nonpayment;
• Parts or equipment delays; or
• Events outside our reasonable control.

Any customer cancellation, dispatch, trip, diagnostic, restocking, special-order, or missed-appointment charge must be disclosed through the applicable booking process, estimate, work order, or service agreement.

15. Parts, Equipment, and Availability

Equipment, materials, and parts remain subject to availability.

Manufacturers may:

• Discontinue products;
• Change specifications;
• Substitute components;
• Delay shipments;
• Change warranty terms; or
• Experience inventory shortages.

When a specified item is unavailable, Putnam Maintenance may recommend a reasonably comparable alternative. Material substitutions requiring a meaningful price or scope change will be communicated before installation when reasonably possible.

Product photographs, colors, descriptions, and specifications shown online may differ slightly from the final item because of manufacturing changes, screen settings, or supplier information.

16. Warranties

Any warranty applying to labor, workmanship, parts, or equipment will be stated in the applicable estimate, invoice, proposal, manufacturer documentation, or written warranty.

Manufacturer warranties are provided by the manufacturer and remain subject to the manufacturer’s requirements, exclusions, registration procedures, and claim process.

Warranty coverage may not apply to problems caused by:

• Abuse or misuse;
• Failure to maintain equipment;
• Unauthorized repairs or alterations;
• Customer-supplied parts;
• Improper operation;
• Power surges;
• Flooding;
• Fire;
• Freezing;
• Pests;
• Corrosion;
• Water quality;
• Drain blockage;
• Environmental conditions;
• Acts of nature;
• Conditions outside the serviced equipment; or
• Other exclusions stated in the applicable warranty.

Nothing in these Terms limits a warranty or consumer right that cannot legally be limited.

Contact Putnam Maintenance promptly if you believe completed work has a warranty issue. Allow us a reasonable opportunity to inspect the reported problem before another company modifies or repairs the affected work.

17. Photographs and Service Records

Putnam Maintenance may take photographs or videos of equipment, work areas, completed work, serial numbers, existing damage, installation conditions, or safety concerns for legitimate business purposes such as:

• Diagnosis;
• Documentation;
• Estimates;
• Warranty claims;
• Training;
• Quality control;
• Insurance;
• Code compliance;
• Customer communication; and
• Dispute resolution.

We will not intentionally use identifiable photographs of customers or private areas of a property for public marketing without appropriate permission.

Service records may include technician notes, equipment information, photographs, communications, estimates, invoices, and maintenance history.

Our handling of personal information is described in our Privacy Policy.

18. Telephone, Email, and Text Communications

By providing contact information, you authorize Putnam Maintenance to contact you concerning your request, appointment, estimate, service, invoice, maintenance plan, warranty, or customer account.

Communications may include:

• Telephone calls;
• Voicemail;
• Email;
• Text messages; and
• Automated appointment or service notifications.

Message and data rates may apply.

Marketing consent is not a condition of purchasing services where prohibited by law. You may unsubscribe from promotional emails through the unsubscribe link and may reply STOP to eligible promotional text messages.

You remain responsible for providing accurate contact information and notifying us when it changes.

19. Reviews and User-Submitted Content

If you submit a review, testimonial, photograph, comment, or other content for public use, you grant Putnam Maintenance a nonexclusive, royalty-free right to use, reproduce, publish, display, and format that content for legitimate business and marketing purposes, subject to applicable law and any separate agreement.

You represent that:

• The content is truthful;
• You have the right to submit it;
• It does not violate another person’s rights;
• It does not disclose confidential information without permission; and
• It is not unlawful, threatening, defamatory, fraudulent, or misleading.

Putnam Maintenance may remove content from its own website or platforms when reasonably appropriate.

20. Employment Applications

Submitting an employment application does not create an employment contract or guarantee an interview or job offer.

Applicants must provide accurate information. Putnam Maintenance may verify qualifications, licenses, certifications, employment history, driving information, references, or other job-related information as permitted by law.

Employment with Putnam Maintenance, when offered, will be governed by separate employment documents and applicable law.

21. Prohibited Uses

You may not:

• Use the website for unlawful, fraudulent, or abusive purposes;
• Submit false service requests;
• Impersonate another person or business;
• Attempt to access restricted systems or accounts;
• Introduce malware, viruses, or harmful code;
• Scrape or harvest information without permission;
• Interfere with website operation or security;
• Use automated systems to overload the website;
• Copy substantial website content for a competing business;
• Violate intellectual-property rights;
• Submit threatening, discriminatory, obscene, or defamatory material; or
• Use the website in a way that violates applicable law.

We may restrict or terminate website access when we reasonably believe these Terms have been violated.

22. Intellectual Property

The website and its original content—including text, logos, graphics, photographs, videos, layouts, service descriptions, and design elements—belong to Putnam Maintenance or are used with permission.

They are protected by applicable intellectual-property laws.

You may view and print reasonable portions of the website for personal, noncommercial use. You may not reproduce, modify, republish, sell, distribute, frame, or commercially exploit website content without written permission.

Third-party names, trademarks, products, and logos remain the property of their respective owners.

23. Third-Party Websites and Services

The website may link to:

• Financing providers;
• Payment processors;
• Manufacturers;
• Review platforms;
• Social media websites;
• Mapping services;
• Scheduling tools;
• Employment platforms; or
• Other third-party services.

Putnam Maintenance does not control these third parties and is not responsible for their availability, content, privacy practices, security, products, or services.

Your use of third-party services is governed by their separate terms.

24. Website Availability

We try to keep the website accurate, secure, and available, but we do not guarantee uninterrupted access.

The website may be unavailable or contain errors because of:

• Maintenance;
• Software updates;
• Hosting problems;
• Internet outages;
• Cybersecurity incidents;
• Third-party failures; or
• Events outside our control.

We may modify, suspend, or discontinue any website feature without prior notice.

25. Disclaimer of Website Warranties

To the fullest extent permitted by law, the website and its general content are provided on an “as is” and “as available” basis.

Putnam Maintenance does not warrant that:

• The website will always be available;
• Website content will be free from every error;
• Every website feature will work with every device or browser;
• General troubleshooting information will apply to a specific property;
• Third-party content will remain accurate; or
• Website use will produce a particular result.

This disclaimer applies to the website and general informational content. It does not eliminate any express warranty contained in a separate written service agreement or any right that cannot legally be waived.

26. Limitation of Liability

To the fullest extent permitted by applicable law, Putnam Maintenance will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from use of or inability to use the website.

This may include loss of data, loss of profits, interruption of business, or reliance on general website information.

This limitation does not apply where liability cannot legally be excluded or limited. It also does not override obligations expressly accepted in a separate written service agreement.

27. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold Putnam Maintenance and its owners, employees, contractors, and representatives harmless from third-party claims arising from:

• Your unlawful use of the website;
• Information or content you knowingly submit without authorization;
• Your violation of another person’s rights;
• A service request you made without authority; or
• Your material violation of these Terms.

This section does not require you to indemnify Putnam Maintenance for Putnam Maintenance’s own unlawful conduct where such an obligation would be prohibited.

28. Governing Law and Venue

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles.

Any legal proceeding concerning these website Terms must be brought in a court with proper jurisdiction in Tennessee, unless applicable law requires another location.

Nothing in this section prevents either party from pursuing a remedy that cannot legally be restricted.

29. Consumer Rights

Nothing in these Terms is intended to waive or restrict any consumer protection, warranty, cancellation, payment, licensing, construction, or other legal right that cannot lawfully be waived.

Service work may also be governed by:

• A written estimate;
• A proposal;
• A work order;
• A maintenance-plan agreement;
• A financing agreement;
• A manufacturer warranty;
• Permit or code requirements; and
• Applicable federal, state, and local law.

30. Changes to These Terms

Putnam Maintenance may update these Terms as our website, services, technology, or legal obligations change.

The revised Terms will be posted on this page with an updated “Last Updated” date.

Changes apply prospectively from the effective date unless applicable law permits otherwise. Material changes to an existing service agreement will not automatically replace the terms of that agreement.

31. Severability

If any part of these Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in effect.

32. No Waiver

A delay or failure by Putnam Maintenance to enforce a provision does not waive the right to enforce that provision later.

33. Entire Website Agreement

These Terms and the Privacy Policy form the entire agreement concerning general use of the website.

They do not replace a separate estimate, work order, maintenance-plan agreement, financing agreement, warranty, or other written service contract.

34. Contact Putnam Maintenance

Questions about these Terms may be directed to:

Putnam Maintenance
67 North Washington, Suite B
Cookeville, TN 38501

Telephone: (931) 559-7823
Email: [email protected]
Website: putnammaintenance.com