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Heat Pump Repair · Cookeville & the Upper Cumberland

Heat Pump Repair Services From a Team You Can Trust

Serving The Upper Cumberland for Over 25 Years.

Heat pump blowing lukewarm air, icing over or stuck on backup heat? We find the problem and repair it so your home is comfortable in every season.

Licensed & Insured

25+ Years Local

24/7 Emergency

Family-Owned

Upfront pricing · No call centers · Real local techs

HVAC technician checking an outdoor heat pump unit with refrigerant gauges
5.0

Trusted by Upper Cumberland homeowners

24/7 Emergency

$99 Service call, applied toward your repair — straightforward pricing, no surprises.

When Your Home Isn’t Comfortable

We’ll Help You Figure Out What’s Wrong

A heat pump heats and cools your home with one system, so a problem can show up in January or July. It might blow lukewarm air, ice over and stay that way, or lean on expensive backup heat all day.

Our technicians test the refrigerant circuit, reversing valve, defrost controls, fans and thermostat, then explain what failed and what it will take to fix it before any work starts.

The electric bill doubled and the house is still cold.

Every struggling heat pump

Ice that won’t go awayThe outdoor unit stays frozen long after a defrost cycle.
Stuck on backup heatThe thermostat shows emergency or aux heat running constantly.
Lukewarm airAir from the vents never feels warm or cool enough.

Heat Pump Repair Services

How Our Team Can Help

Not Heating or Cooling

Diagnosing heat pumps that run but won’t keep the house comfortable.

Defrost & Icing Problems

Units that freeze up or get stuck in defrost.

Backup Heat Running Constantly

Finding why the system relies on costly auxiliary heat.

Noises, Leaks & Short Cycling

Grinding, buzzing, refrigerant leaks and systems that cycle on and off.

Sound familiar?

signs it's time to call

  • The heat pump is blowing lukewarm air
  • The outdoor unit stays covered in ice
  • Emergency or auxiliary heat runs all the time
  • Your electric bill jumped without explanation
  • The system turns on and off frequently
  • You hear grinding, buzzing or rattling from the outdoor unit
  • The heat pump won't switch between heating and cooling

Not sure what’s causing it? That’s what our team is here for. We’ll take a look, explain what we find, and walk you through your options.

HVAC technician dylan chamers with putnam maintenance seen working on a goodman unit outside

Experienced + Certified + Trusted

A Team You Can Trust in Your Home

Our technicians bring hands-on experience, professional training, and a commitment to doing the job right. It’s why homeowners trust our team with everything from everyday repairs to the systems that keep their homes running.

Our guarantee

Putnam Maintenance Promise

See our full promise →
Upfront pricingApprove the price before we start
No overtime feesSame rate nights & weekends
Your $99 countsService call goes toward the repair
Licensed & insuredTN License #86358
Straight answersRepair or replace, honestly
Here for the long haulCookeville-owned 25+ years

Experienced. On time. local.

Proudly serving the upper cumberland

From Cookeville to communities across the Upper Cumberland, our team is here when your home needs us. Find your city below.

5.0

HVAC + Plumbing + Electrical

One Membership for Your Whole Home

Regular maintenance helps your home’s systems last longer, run better, and gives you a chance to catch small problems before they become expensive repairs. Our maintenance plans make staying on top of it simple.

Comfort

$18/mo

or $199/yr

  • 2 seasonal tune-ups
  • No trip fees, ever
  • 10% off repairs
  • Priority scheduling
Choose Comfort

Frequently Asked Questions

Is it normal for my heat pump to ice up?

A light frost in cold weather is normal, and the heat pump should clear it with a defrost cycle. If the unit stays iced over, something needs attention.

Why is my heat pump running on backup heat?

Backup heat is meant for very cold weather or defrost cycles. If it runs constantly, it can point to a refrigerant, thermostat or defrost problem, and it can raise your electric bill.

Should I repair or replace my heat pump?

It depends on the age of the system and what failed. We'll give you an honest recommendation. Estimates on replacement systems are free.

How much does heat pump repair cost?

It depends on what we find. We start with a $99 diagnostic that goes toward your repair, and you'll get an upfront price before any work begins.

Emergency? We're here 24/7.

24/7 Emergency Service

When a home emergency happens after hours, you don’t have to wait until the next business day to ask for help. Call Putnam Maintenance for 24/7 emergency service.